ADEBISI, SULAIMAN ADEKUNLE
Client Relationship & Operations Professional
Lagos, NG.About
Highly dedicated Client Relationship & Operations Professional with a strong foundation in customer service, sales, and analytical processes, complemented by a background in Science Laboratory Technology. Proven ability to build strong customer relationships, resolve complex issues, and drive sales targets while ensuring strict compliance with regulatory policies. Eager to leverage expertise in client support, operational efficiency, and problem-solving to contribute to organizational success in a dynamic environment.
Work
Access Bank Plc
|Customer Care Officer
Agbowa Closa Outlet Epe Lagos, Lagos, Nigeria
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Summary
Currently serving as a Customer Care Officer, delivering comprehensive frontline banking support and ensuring high customer satisfaction and regulatory compliance for Access Bank Plc.
Highlights
Provided exceptional frontline banking support, proficiently managing diverse account inquiries, transactions, and product guidance for a high volume of customers.
Cultivated strong customer relationships through professional communication and efficient service delivery, significantly enhancing trust and ensuring high satisfaction levels.
Successfully resolved complex customer complaints, fraud-related issues, and transaction disputes, improving problem resolution efficiency and customer retention.
Educated and guided customers on ATM, POS, mobile, and internet banking platforms, contributing to increased digital adoption and streamlined service delivery.
Maintained strict compliance with KYC and all regulatory banking policies, safeguarding institutional integrity and minimizing operational risks.
Golden Rule Communications
|Sales Executive
Lagos, Lagos, Nigeria
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Summary
Served as a Sales Executive, driving lead generation and achieving sales targets for telecom products and services through effective customer engagement and relationship management.
Highlights
Generated new leads and successfully sold telecom products and services, consistently meeting and exceeding assigned sales targets.
Implemented effective customer engagement and marketing strategies that directly contributed to achieving sales targets and expanding market reach.
Provided comprehensive product information and seamless assistance for service activation and upgrades, enhancing customer experience and product adoption.
Proactively managed customer relationships and promptly resolved service complaints, fostering loyalty and positive brand perception.
Maintained meticulous sales records and prepared detailed performance reports, providing valuable insights for strategic decision-making.
Education
Federal University Oye Ekiti Nigeria
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BSc.
Microbiology
Federal Polytechnic Offa, Kwara State Nigeria
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Higher National Diploma
Science Laboratory Technology - Biology/Microbiology
Federal Polytechnic Offa, Kwara State Nigeria
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National Diploma
Science Laboratory Technology
Al-Huda College Ila-Orangun Osun State
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SSCE
General Studies
Languages
English
Yoruba
Skills
Technical Proficiency
ICT, Networking, Digital Platforms, Microsoft Office Suite.
Customer Relationship Management
Interpersonal Communication, Client Support, Complaint Resolution, Service Efficiency, Relationship Building.
Analytical & Problem-Solving Skills
Statistical Analysis, Data Interpretation, Issue Resolution, Fraud Resolution, Process Adherence.
Sales & Business Development
Lead Generation, Sales Targets, Customer Engagement, Marketing Strategies, Product Information, Sales Reporting.
Compliance & Operations
KYC Compliance, Regulatory Adherence, Transaction Processing, Account Maintenance, Operational Efficiency.
Personal Attributes
Self-motivation, Target-driven, Results-oriented, Resource Management, Proactive, Adaptability.